Commercial Excellence Specialist
Location: Milan area
We are partnering with an international pharmaceutical company to identify a Commercial Excellence Specialist who will play a key role in supporting commercial effectiveness and data-driven decision making across the business.
This is an excellent opportunity for a professional with 2–3 years of experience in Commercial Excellence, Sales Force Effectiveness, Business Insights, CRM, and Omnichannel, ideally gained within the pharmaceutical industry or in a consulting firm focused on pharma/life sciences.
The role sits at the intersection of analytics, field force optimization, customer engagement, and commercial execution, with strong exposure to cross-functional stakeholders.
Key Responsibilities
* Support the development and implementation of Sales Force Effectiveness initiatives to improve field performance and resource allocation
* Generate and interpret business insights to support strategic and operational decision making
* Manage and optimize CRM processes and tools, ensuring data quality, adoption, and effective use by the business
* Contribute to the design and execution of omnichannel engagement strategies to enhance customer experience and commercial impact
* Monitor KPIs, dashboards, and performance metrics, identifying trends and areas for improvement
* Translate data into actionable recommendations for the business
* Support continuous improvement initiatives across commercial processes, systems, and ways of working
Ideal Profile
* 2–3 years of experience in Commercial Excellence, SFE, Business Insights, CRM, Omnichannel, or related areas
* Experience in the pharmaceutical industry is preferred
* Candidates coming from consulting firms specialized in pharma/life sciences are also strongly considered
* Strong analytical mindset, with the ability to turn data into business recommendations
* Familiarity with CRM platforms, reporting tools, and performance tracking
* Structured, proactive, and detail-oriented approach
* Solid communication skills and ability to work with different stakeholders
* Comfortable operating in a dynamic, international environment
* Fluent in English and Italian
Why this opportunity
* Join a well-established international pharma company with a strong reputation and people-centric culture
* Take on a highly visible role with impact across commercial strategy and execution
* Gain broad exposure to key commercial levers including analytics, CRM, and omnichannel
* Be part of a modern, evolving organization investing in commercial capabilities
If you are looking for a role where you can combine analytics, commercial strategy, and execution excellence, we would be glad to hear from you.
Location: Milan
We are proud to be an equal opportunity employer. We don’t discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Inizio modulo