Ph3Front Desk Supervisor /h3 pJoin Pyramid Global Hospitality and play a key role at our Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio. The resort boasts 474 elegant guest rooms, 85,000 square feet of meeting space across 35 rooms, and a dynamic, supportive environment for our team. /p pPyramid Global Hospitality values its employees and promotes a People‑First culture that supports diversity, growth, development, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help our people advance their careers. /p h3What You Will Have An Opportunity To Do /h3 ul liCommunicate effectively both verbally and in writing to provide clear direction to staff. /li liMonitor lobby traffic and make staffing adjustments accordingly. /li liGreet guests immediately with a friendly and sincere welcome. /li liComplete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. /li liPromote the Pyramid Hotel Group marketing program. /li liMake appropriate selections of rooms based on guest needs. /li liNon‑verbally confirm the room number and rate. /li liMaintain standing and continual mobility throughout the front office area. /li liHandle cash, make change and balance an assigned house bank. /li liAccept and record vouchers, travelers’ checks and other forms of payment. /li liConvert foreign currency at current posted rates. /li liPerform accurate moderately complex arithmetic functions using a calculator. /li liPost charges to guest rooms and house accounts using the computer. /li liAnswer the telephone using a positive and clear English language. /li liInput messages into the computer. /li liRetrieve messages and communicate the content to the guest. /li liRetrieve mail, small packages and facsimiles for hotel guests as requested. /li liRemain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the front office staff and other employees. /li liResolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. /li liMake decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. /li liAuthorize revenue allowances to remedy problems only after other alternative solutions have been offered. /li liOther attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance. /li /ul h3Qualifications /h3 ul liMust be available to work a flexible schedule to include nights, weekends and holidays. /li liHigh school diploma or equivalent. /li liPrevious hotel or resort experience preferred. /li liA strong desire to make an impact on other people. /li liAn outgoing and engaging personality. /li liComputer skills. /li liExcellent verbal and written communication skills. /li liAbility to work in a fast‑paced setting. /li liAbility to stand for the duration of the shift. /li /ul pPyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p pActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. /p h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pManagement and Manufacturing /p h3Industries /h3 pHospitality /p /p #J-18808-Ljbffr