PWe are looking for a full-time Client Advisor for Leccio Outlet (Temporary contract). The bClient Advisor /b represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store. /ppbr/ppJOB RESPONSIBILITIES /pulliIs polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction. /liliIs aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales /liliCooperates with colleagues in order to create a positive environment and pays attention to performance level /liliReceives and displays the products according to procedures /liliConstantly maintains a tidy working place according to the Company guidelines /li /ulpbr/pullibSales /b /liliIs responsible for the sales process following the Company standards /liliProvides and maintains a high level of customer service /liliManages commercial relations with clients in order to ensure the highest level of satisfaction. /li /ulpbr/pullibClient management CRM /b /liliEnsures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image /liliManages claims with supervisor support /liliTurns every touchpoint with customers into a positive situation, always promoting Brand image /liliCommunicates to the Management the collected information regarding clients /liliExecutes the follow up of clients’ requests /li /ulpbr/pullibProduct Visual /b /liliParticipates to product presentations /liliDeeply knows all products of his/her category and is updated on all the product categories in store /liliEnsures the appropriate care of the store /li /ulpbr/ppPROFILE /pulliExperience as Client Advisor in a luxury boutique /liliAlignment with Loro Piana brand and products /liliStrong luxury touch and approach /liliExcellent interpersonal and relationship building skills /liliStrong clienteling skills /liliFluent in English and Italian /li /ul