If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Your role
As a member of our logistics customer service team, the selected candidate will be responsible for second level customer service activities. This position requires an analytical mindset, excellent communication skills, and the ability to multitask effectively. The main focus of the role is to support the EMEA subsidiaries, where the local customer service teams are, by providing assistance with accurate and timely information regarding shipment status and any other logistics-related queries, analyzing data and being a support and an interface between the logistics departments and the business.
Main responsibilities:
• Follow-up on logistics requests and issues as well as new initiatives, with related business partners
• Monitor and maintain the Logistics Service Levels on target for the related business channels
• Filling in and maintenance of the tables related to the logistics settings (warehouse + transportation), aligned to the business requirements
• Maintain a proper relationship with the specific business partners and all related internal and external stakeholders
Main requirements:
• Educational Background in Economics/ Foreign languages
• Excellent communication and interpersonal skills
• Experience with Microsoft Office software packages, particularly with Excel
• High quality written and verbal communication skill
• Languages: Italian and English mandatory, French, nice to have
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.