Ph3Overview /h3pAbout LetzFair: At LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable SaaS platform. We provide an AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows, and professional communities. We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage. /ppWe’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients. We are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential. /p h3Responsibilities /h3ulliBe the main point of contact for our clients and help them unlock the full potential of our platform. /liliSupport clients in managing the platform (this is not a development role; no coding skills required). /liliManage the full client lifecycle from onboarding to renewal, building and maintaining relationships with high-profile stakeholders. /liliEnsure clear communication and timely responses to client requests and issues. /liliCollaborate with internal teams, especially product and development, to ensure customer satisfaction. /liliContribute to the design and implementation of strategies to enhance the customer experience and optimize internal processes. /liliCreate and manage regular reports and analyses to support the sales team in developing and optimizing strategies. /li /ul h3Qualifications /h3ulliAt least 3 years of experience in roles requiring strong digital hard and soft skills. /liliProficiency with Project Management tools (e.g., Asana, Trello). /liliFluency in English, both written and spoken. /liliExcellent interpersonal and active listening skills with the ability to build trust and manage professional relationships effectively. /liliStrong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms). /liliNice to have: proficiency in Spanish, German, or another European language, and interest/experience in the events industry. /li /ul h3What we offer /h3ulliA fast-growing company with exciting career opportunities. /liliA dynamic and innovative environment where your ideas matter. /liliDirect collaboration with leadership and a real impact on company strategy. /liliA growth-minded, collaborative team with clear career development paths. /liliBenefits: meal vouchers, continuous training, smart working. /liliCompensation: Annual gross salary range €27,000 - €35,000, with individual OTE and company performance bonuses. /li /ul h3How to apply /h3pReady to join us? Send your CV along with a short introduction explaining why you are the right fit for this role. LetzFair is waiting for you! /p h3Equal Opportunity /h3pLetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds. /p /p #J-18808-Ljbffr