Organization- Hyatt Centric Murano Venice
Summary
The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
What you will be doing
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
* Resolve guest problems and complaints
* To actively upsell and cross sell hotel services and outlets.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Maintain an understanding of hotel history, services, facility information, and rates and packages.
* Develop and maintain positive working relationships with others and support team to reach goals.
* Assists others as needed and special projects, as necessary.
Qualifications
Requirements
* Diploma or Degree in Hospitality or Travel & Tourism preferred.
* A minimum of one (1) year experience in a front office role.
* Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
* Strong Guest Service Skills.
* Ability to communicate effectively with guests, management, and co-workers.
* Must have a positive attitude at all times.
* Ability to work well with others in a guest and team-focused environment.
* Good problem solving, administrative and interpersonal skills are a must.
* Knowledge in Opera is an advantage.
* Verbal and written English and Italian languages proficiency are required.
Hyatt offers a great range of benefits, including:
* 12 free nights per year of service across Hyatt Hotels worldwide
* Employee and Friends & Family rates across Hyatt Hotels worldwide
* Complimentary meals on duty
* Continuous Learning & Development opportunities