Job Description - NHG Assistant General Manager, NGIS NL)
Job Description
Job Number:
NL
Primary Location:
Organization: NGIS SIGONELLA
Pay Range: $48,400 - $63,501 depending on experience
Job Summary:
Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable, and within established guidelines and standards.
Duties and Responsibilities:
* Assists the GM in operating a professional Department of Defense (DoD) lodging operation, comparable to a mid-grade hotel, for guests in TDY, PCS, or leisure status.
* Performs supervisory duties, overseeing staffing and operations.
* Delegates authority and assigns responsibilities to department heads/supervisors under the GM's direction.
* Reports deficiencies to the GM and assumes GM duties in their absence.
* Maintains knowledge of Property Management System (PMS), financial systems, and Learning Management System (LMS).
* Uses the Enterprise Inventory Management System (CORE-HMS) to verify and modify room inventories across sales channels to maximize revenue.
* Processes reservations via local systems, CRS, and PMS.
* Maintains contact with guests to ensure satisfaction and responds to inquiries and concerns.
* Coordinates services and resources at the installation level.
* Inspects guest rooms, public areas, and grounds for cleanliness and appearance, addressing deficiencies as needed.
* Develops instructions for housekeeping, maintenance, and facility operations; recommends procedural updates.
* Maintains relationships with vendors and suppliers to ensure service levels.
* Participates in the Manager on Duty program.
* Coordinates preventative maintenance with maintenance staff.
* Works with contracting for supplies, services, and labor requiring negotiations.
* Ensures all associates complete required compliance training.
* Maintains safety, fire, and sanitation standards; ensures guest and staff safety and privacy.
* Supports EEO policies and communicates them to staff.
* May be called upon to manage during emergencies or inclement weather.
* Performs other duties as assigned.
The position requires filing a Financial Disclosure Report (OGE Form 450).
Experience Requirements:
GENERAL EXPERIENCE: 3 years in administrative, technical, or responsible work, demonstrating knowledge of operational practices, interpersonal skills, and mature judgment.
OR SUBSTITUTION OF EDUCATION OR EXPERIENCE: 1 year of academic study above high school may substitute for 9 months of experience, up to 4 years of a bachelor's degree for 3 years of general experience.
AND SPECIALIZED EXPERIENCE: 1 year of experience in hotel/motel or institutional management, including procurement, operational efficiency, sanitation, financial controls, budgeting, staffing, and design.
Federal retail management experience may be considered in lieu of hospitality experience.
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