Overview
We're seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence.
Responsibilities
* Daily Operations Management: Oversee end-to-end dark store operations including receiving, picking, packing, and dispatch. Optimize store layout and picking routes to maximize efficiency. Monitor and maintain inventory accuracy and stock levels. Ensure order fulfillment meets SLA and quality standards.
* Partner Management: Lead, train, and develop a team of store associates. Drive performance metrics and productivity standards. Implement best practices for employee safety and engagement.
* Performance & Analytics: Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns. Identify bottlenecks and implement solutions to improve operational efficiency. Generate daily/weekly performance reports. Set and monitor KPIs for team performance.
* Quality Control: Maintain product quality standards and storage conditions. Ensure proper handling of perishables and temperature-sensitive items. Implement and monitor food safety protocols. Manage expiry tracking and rotation systems.
* Process Improvement: Identify and implement process improvements. Optimize picking and packing methodologies. Reduce operational costs while maintaining service quality. Collaborate with tech teams on system enhancements.
BASIC QUALIFICATIONS
* 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
* Speak, write, and read fluently in English
* Experience with Microsoft Office products and applications
* Experience with Excel
PREFERRED QUALIFICATIONS
* 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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