At STATSports,you’llwork with currentchampions andhelp tomouldfuture champions. As part of our team, you will play a part in some of the greatest sporting moments in history. Andyou’llhave fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.
We’vecome a long way since 2007 from humble beginnings to world leaders in GPS player tracking and analysis all made possible by our amazing people.
We are a mission-driven collective, we innovate and never sit still, always striving for better and we believe the best is yet to come.
Join the team.
About the role
We are looking for aworld-classcontractor/ consultanttojoin our Account Management team andprovide best-in-service supporttoour professional sports clientsglobally basedintheItaly.You’llown the relationships we have with elite sportsorganisationsproviding training, sportsconsultancyand on-going support daily. In this role,you’llbecome an expert in our industry-leading technology and make sure our clients get maximum value from our products and services.
Location:Italy
Region:Europe
Type:Contractor
Account Management
* Serve as the lead point of contact for all customer account management matters.
* Provide Sports Science consultancy
* Be strategic in your approach, providing proactive, value add account management services
* Ensure clients are using most up to date products, and are fully trained on every aspect of the system
* Be highly personable and professional. Build andmaintainstrong,long lastingclient relationships.
* Ensure thetimelyand successful delivery of our solutionsaccordinglyto customer needs andobjectives.
* Ensure prompt andaccurateanswers to clients’ queries andassistwith challenging requests or issues escalations as needed.
* Ensure client records are up to date andaccuratein Salesforce, recording all interactions
* Visit clients throughout the year to ensure client’s needs andobjectivesare being met.
* Develop new business with existing clients and/oridentifyareas of improvement to meet sales quotas.
* Collaborate with the Sales Team toidentifyand grow opportunities within territories.
Pre Sales
* Support Pre-Salesteam,by delivering online and onsite demonstrations of STATSports’ new products and services products, to prospective clients.
* Compile, share and file all necessary online/onsite demo reports for future reference or in order to furnish Business Development team with necessary information.
Miscellaneous
* Continued contribution to the Sports Science Department which includes written Performance Insights
* Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills
About You
This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. Aworld classAccount Manager at STATSports isorganised, hasgreat communicationskills and is passionate about providing exceptional customer experiences.
You’llneed to have:
* At least a 2:1 in Sports & Exercise Science or equivalent.
* Ability to fluently speak English and Italian
* Working in a customer focused role.
* Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
* The ability to travel for work, up to 50% of the time.
Desirable Qualifications:
* Experience with Salesforce CRM.
Why STATSports?
We’restill a small business thathappento be the world leader in our field, that means you can be a part of something big.
Working at STATSports,you’llhave a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.
You’llcollaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.
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