To be the first point of contact for customers aligned to their respective Business Unit, utilising their specialist product knowledge alongside a professional and confident manner to deliver excellent customer satisfaction, develop new sales opportunities and achieve their sales targets.
Accountabilities
* Achieve monthly / quarterly Revenue and Margin targets.
* Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge.
* Plan outbound calls to customers to generate new business opportunities.
* Active inbound selling.
* Provide accurate and timely quotations to customers.
* Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated.
* Manage customer backorder expectations and reporting.
* Proactively develop relationships with key internal and external contacts.
* Ensure CRM system is well maintained and provides correct customer information.
* Provide, sell, and negotiate product information, pricing, special offers, and promotions.
* Ensure TD SYNNEX maintains service level agreements with customers.
* Attain Key Performance Indicators (KPIs) such as daily talk time and outbound calls.
* Sell the benefits of using TD SYNNEX and the company's value proposition.
* Develop and execute account plans to maintain and grow customer business, possibly in conjunction with a Field Sales Executive or Business Development Manager.
Knowledge, Skills, and Experience
* Numerate with good attention to detail.
* Excellent telephone manner.
* Priority management and planning skills.
* Strive to achieve set targets.
* Understand the sales process.
* Effective communication skills.
* Good relationship-building abilities.
* Working knowledge of Microsoft Word, Excel, Outlook.
* Knowledge of product set and IT industry is desirable but not essential.
Key Skills & What's In It For You?
* Our programs are tailored to your country to best accommodate your lifestyle.
* Grow your career with formal leadership and professional development programs, and on-demand courses.
* Enhance your personal well-being through seminars, events, and our Life Empowerment Assistance Program.
* Join us in valuing diversity, equity, and inclusion through education, peer conversations, and growth opportunities.
* Network with colleagues during onboarding and participate in internal communities and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in diversity and inclusion. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply. You might be exactly who we're looking for!
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