Ph3JOB SUMMARY /h3 pAreas of responsibility include Restaurants / Bars. Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals then implements plan. /p h3CORE WORK ACTIVITIES /h3 h3Managing Day-to-Day Operations /h3 ul liSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. /li liMaintains service and sanitation standards in restaurant bar / lounge and room service areas. /li liReviews staffing levels to ensure that guest service operational needs and financial objectives are met. /li /ul h3Leading Food and Beverage Team /h3 ul liUtilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example. /li liEncourages and builds mutual trust, respect and cooperation among team members. /li liServes as a role model to demonstrate appropriate behaviors. /li liIdentifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. /li liDevelops specific goals and plans to prioritize organize and accomplish your work. /li liEnsures and maintains the productivity level of employees. /li liProvides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. /li liEnsures compliance with all food beverage policies standards and procedures by training supervising follow-up and hands on management. /li liEnsures compliance with all applicable laws and regulations. /li liEnsures compliance with food handling and sanitation standards. /li liEnsures staff understands local state and Federal liquor laws. /li liEstablishes and maintains open collaborative relationships with employees and ensures employees do the same within the team. /li liEstablishes guidelines so employees understand expectations and parameters. /li liMonitors alcohol beverage service in compliance with local laws. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liProvides services that are above and beyond for customer satisfaction and retention. /li liImproves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. /li liManages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis. /li liDisplays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. /li liEmpowers employees to provide excellent customer service. /li liActs as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations. /li liHandles guest problems and complaints. /li liMeets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction. /li liEnsures corrective action is taken to continuously improve service results. /li liIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. /li liManages service delivery in outlets to ensure excellent service from point of entry to departure (e.g. greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment invitation to return). /li /ul h3Managing and Conducting Human Resource Activities /h3 ul liProvides guidance and direction to subordinates including setting performance standards and monitoring performance. /li liIdentifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others. /li liEnsures employees are treated fairly and equitably. Strives to improve employee retention. /li liEnsures employees receive on-going training to understand guest expectations. /li liSolicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li liStrives to improve service performance. /li liEnsures recognition is taking place across areas of responsibility. /li /ul h3Additional Responsibilities /h3 ul liProvides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. /li liAnalyzes information and evaluating results to choose the best solution and solve problems. /li liAssists servers and hosts on the floor during meal periods and high demand times. /li liRecognizes good quality products and presentations. /li liSupervises daily shift operations in absence of Assistant Restaurant Manager. /li liOversees the financial aspects of the department including purchasing and payment of invoices. /li liCash handling tasks: handle all duties according to hotel policies procedures internal rules and standards. Conform to cash handling procedures at all times. /li /ul pAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. /p pRequired Experience : /p pManager /p h3Key Skills /h3 pRestaurant Experience,Labor Cost Analysis,Hospitality Experience,Cost Management,Assistant Manager Experience,Management Experience,Profit Loss,Computer Literacy,Leadership Experience,PL Management,Restaurant Management,Retail Management /p pEmployment Type : /p pFull-Time /p pExperience : /p pyears /p pVacancy : /p p1 /p /p #J-18808-Ljbffr