After Sales Account Manager (Engineering)
The successful candidate will:
* Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
* Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
* Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization
* Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions
* Serve as lead point of contact for all customer's service requests and queries.
* Monitor market trends to identify and seize commercial opportunities for the Group.
* Manage function's budget in line with business objectives/guidelines
* Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.
Technical Competences
* Market and Industry understanding and in-depth knowledge of key consumers and segments
* Customers and Prospects products and processes understanding
* Knowledge of Company Product and Production: process, features techniques
* Key Account Planning and Project Management
* Customer Service and CRM Management
* Analysis and Reporting: methodologies, techniques, tools and applications
* Budget management
* IT Tools: use of company tools and applications (ERP, Office, etc.)
Skills and Experience
* Technical/Engineering Degree or proven experience in Engineering After Sales
* +3 years of experiences in marketing or sales/account-management position in manufacturing corporations
* Focus on Client's needs
* Business Acumen
* Analytical Approach
* Time Management
* Problem Solving
* Accountability
* Communication
* Negotiation
* Availability to business trips
Type of contract and salary will be based on experience.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Engineering, and Sales
Industries
* Pharmaceutical Manufacturing, Automation Machinery Manufacturing, and Industrial Machinery Manufacturing
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