**Position Profile: Key Account Manager (KAM)** **Department**: Revenue
**Reports To**: Chief Executive Officer
**Location**: Remote **Role Summary** The **Key Account Manager (KAM)** is a strategic partner to our clients and a core link between external expectations and internal performance. This role is client-first, performance-driven, and centered on accountability. The KAM is responsible for delivering measurable outcomes through proactive management of relationships, performance reporting, campaign timing, and cross-functional coordination. From onboarding to ongoing execution, the KAM owns account health and reporting rhythms. They serve as the first point of contact for client escalation and a key source of operational intelligence, reporting directly to the CEO. **Key Responsibilities** **1. Client Success & Strategic Relationship Management (30%)**
- Act as the lead point of contact for assigned clients, ensuring their commercial objectives are met.
- Build resilient, long-term relationships grounded in delivery, trust, and clarity.
- Proactively assess client needs and monitor campaign performance daily.
- Attend client meetings (when required) to present results and receive feedback.
- Manage client risks and escalations, communicating directly with the CEO.
- Ensure internal resources are aligned with the client's success metrics and growth goals. **2. Client Reporting & Performance Analysis (30%)**
- Prepare and deliver both client-facing and internal reports, including Monthly Performance Reviews and Executive Summaries.
- Provide the CEO with detailed reporting on: - Client performance vs. budget
- Campaign KPIs and marketing channel health
- Operational and deliverability challenges, with proposed resolutions
- Analyze performance trends across daily, weekly, and monthly timeframes.
- Provide actionable recommendations based on campaign data.
- Submit daily written reports to the CEO including: - Summary of KPIs
- Marketing outcomes
- Program health and anomalies **3. Campaign Oversight & Optimization (15%)**
- Maintain campaign launch schedules balancing: - Client expectations
- Optimal timing windows
- Internal resource availability
- Coordinate with Technical Operations Support to ensure campaign readiness.
- Support the CEO or senior stakeholders in reviewing journey logic, creative, and asset alignment.
- Offer timing and strategic input into campaign planning and design. **4. Internal Team Coordination & Communication (10%)**
- Collaborate with Call Center, Technical, and HR teams to ensure campaign targets are met.
- Support Project Managers during onboarding: manage timelines, checklists, and go-live readiness.
- Deliver structured post-mortems following client launches to identify areas for operational improvement. **5. Call Center Coordination (5%)**
- Validate Call Center staffing and budget forecasts against upcoming campaign volumes.
- Monitor recruitment lead times and team alignment with campaign delivery.
- Ensure rigorous monitoring of call quality, budget integrity, and performance metrics.
- Escalate risks, and align call center delivery with measurable marketing outcomes. Pay: €3,500.00 - €4,200.00 per month **Education**: - Master's (required) **Experience**: - Account management: 5 years (required)