PpDepartment: RETAIL OFFLINE /p pCity: Florence /p pLocation: IT /p h3bINTRODUCTION /b /h3 h3bJOB PURPOSE /b /h3 pIn the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values. /p h3bRESPONSIBILITIES /b /h3 ul liPartnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded /li liAnalyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth /li liLead and support all activities to achieve store objectives /li liBuild and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talent /li liLead a high preforming customer facing and service orientated team, setting performance targets and driving productivity /li liBe the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledge /li liPreform with high integrity in company compliance /li /ul h3bClient Management /b /h3 ul liBe a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling /li liBe engaged in constantly developing long-term relationships with top clients /li liDemonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness /li liMonitor CRM database reporting in order to: /li liAssist in the execution of company CRM initiatives /li liCapture meaningful clients’ data to build actions and develop opportunities /li liManage and drive eloquent and relevant client outreach /li /ul h3bTeam Development /b /h3 ul liHave excellent product knowledge and guarantee consistent standards across the store team /li liEnsure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy /li liTake accountability and ownership of all commercial training are executed /li liLead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicator /li liEnsure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback /li liCultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture /li liDrive the use of digital assets quality of customer profile capture /li liContinue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews /li liIdentify competencies gap and knowledge to develop in the staff /li liCreate and implement action plans, build development plans for all employees in accordance with store management /li liBe involved in attracting, nurturing and retaining a high preforming team /li liBe involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competition /li liParticipate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people /li /ul h3bPERSONAL PROFILE /b /h3 ul liPrevious experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards /li liCommercial awareness, you will have exposure working towards sales related KPIs /li liIn-depth understanding of clients’ expectations and what a luxury service entails /li liAbility to demonstrate excellent leadership and people management skills /li liStrong interpersonal and communications skills, ability to be flexible and adapt to change /li liGenuine interest and love for fashion and styling paired with excellent product knowledge /li liOrganised, able to prioritise problem solve while working with pace /li liAdvanced knowledge of POS, store systems and comfortable using digital tools /li /ul pBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. /p pbJob Segment: /b Brand Ambassador, CRM, Database, Manager, Marketing, Technology, Management /p /p #J-18808-Ljbffr