About CHEP
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.
Key Responsibilities
* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
* Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
* Collaborate with cross‑functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
* Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
* Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
* Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
* Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
* Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
Qualifications
* 3–5 years experience in a customer facing, field‑based role.
* A business‑related degree is desirable but not essential.
* Analytically minded with great attention to detail.
* Strong networking, relationship building and interpersonal skills.
* Excellent commercial negotiation and presentation skills.
* Experience using Salesforce.
* Familiarity with CHEP’s value proposition and supply chain mapping.
* Demonstrable examples of successful negotiation and financial KPI management.
* Team player with the ability to work on own initiative.
Required Skills
* Account Management
* Adaptability
* Building Rapport
* Commercial Sustainability
* Customer Experience (CX)
* Customer Partnerships
* Data Storytelling
* Digital Customer Solutions (DCS)
* Empathy
* Experimenting
* Negotiation
* Relationship Management
* Sales Communications
Benefits
* Attractive salary plus annual bonus based on performance.
* Company car.
* Lunch voucher.
* Flexible working through a hybrid model.
* Opportunity to take part in the Brambles share programme.
* Monthly webinars covering technology, supply chain, mental health, and more.
* Referral bonus for sharing talent.
* A personal growth plan with a focus on training and coaching.
* A place within an international organization with a family‑business atmosphere.
EEO Statement
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability or any other federal, state, or local protected class.
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