An exciting opportunity has arisen in Malpensa for 1 Rental Agent position.
The Rental Agent is responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service.
As a Rental Sales Agent you are entrusted with educating our customers on their buying options and serving them with the highest level of respect, professionalism and friendliness. You will be expected to become the expert on our fleet and ancillary products and enhance the customers' experience by providing expert recommendations. Rental Sales Agents will be incentivized and evaluated on predetermined service and sales goals and standards.
You must have demonstrated the ability to have consistent and positive impact and contribution in a very fast-paced, dynamic working environment.
What you will be doing:
- Create the optimal rental experience by maximizing on sales and service opportunities for every customer
- Greet customers professionally and prepare the rental agreement
- Check-in and check-out rental agreements, fleet control, damages, etc.
- High level of customer service / cars basic hnowlegde.
- Advise on and sell optional extras to the customer according to his/her needs
- Advise as an expert on all vehicles in our fleet, all protection items and all extras
- Make expert recommendations and present every product to every customer every time
- Provide excellent customer service in all customer contact situations
- Meet all sales and service standards
- Maintain cleanliness and order in the office area
- Handle customer complaints with professionalism and confidence
- Complete daily lists and report to the Supervisor and Manager
- Other job duties as assigned to meet the business needs
The requirements are:
- Minimum High school diploma
- High italian and english level
- Ability to communicate in other languages (Spanish, French, German, etc.) is a plus
- Minimum 2 years customer service or sales experience
- Experience meeting sales quotas or working in highly commissioned positions
We offer you:
- To be part of a big company
- Competitive remuneration package
- Career plans and internal development
**Job Types**: Full-time, Commission
Work Location: In person
📌 Rental Sales Agent (Malpensa, Italy)
🏢 OK Mobility
📍 Ferno