We are looking for a Store Manager to join a highly successful and prestigious luxury fashion brand. The driving force behind the company is human inspiration and creativity, with the goal of setting trends rather than following them. This strong belief has paved the way for the brand to become the international lifestyle label it is today.
All our collections can be seen as works of art and are synonymous with nobility and perfection. Our daily challenge is always to live up to the expectations of our customers around the world.
Duties and Responsibilities:
* Leadership and Team Management:
* Recruit, train, and supervise store staff, including sales associates, cashiers, and stockroom personnel.
* Provide guidance, coaching, and performance feedback to maximize employee productivity and job satisfaction.
* Foster a positive work environment that encourages teamwork, professionalism, and exceptional customer service.
* Set clear expectations and goals for the team and motivate them to achieve targets.
Sales and Customer Service:
* Develop and execute sales strategies to drive revenue growth and meet or exceed sales targets.
* Monitor and analyse sales figures, identify trends, and implement necessary measures to optimize sales performance.
* Ensure excellent customer service standards are maintained at all times, resolving customer issues and inquiries in a timely and satisfactory manner.
* Build and maintain strong customer relationships, ensuring customer loyalty and repeat business.
Store Operations and Merchandising:
* Oversee the day-to-day operations of the store, including opening and closing procedures, cash management, and inventory control.
* Ensure the store is clean, organized, and well-maintained to provide an inviting shopping environment.
* Implement effective visual merchandising techniques to enhance product presentation and maximize sales opportunities.
* Monitor and manage inventory levels, replenishment, and product ordering to avoid stockouts and minimize overstock situations.
Financial Management:
* Develop and manage the store's budget, including sales forecasts, expense control, and profitability analysis.
* Monitor key performance indicators (KPIs) such as sales, gross margin, and labor costs to drive financial success.
* Analyze financial reports, identify areas for improvement, and implement corrective actions as needed.
* Control operational costs and minimize wastage to maximize profitability.
Safety and Compliance:
* Ensure compliance with all company policies, procedures, and legal regulations.
* Maintain a safe working environment for employees and customers, following health and safety guidelines.
* Stay updated with industry trends, market conditions, and competitors' activities to adapt strategies accordingly.
Profile:
* Proven experience as a Store Manager or in a similar role.
* Strong leadership and people management skills.
* Excellent communication and interpersonal abilities.
* Sound knowledge of retail operations and merchandising techniques.
* Proficient in analysing sales data and financial reports.
* Ability to work under pressure and make effective decisions.
* Familiarity with point-of-sale (POS) systems and inventory management software.
* Flexibility to work evenings, weekends, and holidays as required.
* Possibility of a permanent contract that will be evaluated with the candidate during the job interview.
We are looking for a highly motivated individual who can represent our brand with enthusiasm and professionalism. The ideal candidate has experience driving CRM initiatives, strong attention to detail, and a results-oriented mindset. They possess a positive attitude and a genuine passion for the fashion industry.