Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 18,000 trained professionals - 250 locations worldwide - Fortune 500 - Globally unified systems Job Description The Order Management department helps companies with managing: - Supplier performance - Delivery predictability - Specialized order programs KEY RESPONSIBILITIES: - Ensure smooth and timely freight process flow. - Ensure accurate and timely data entry into our operating system. - Track and trace Order Management files. - Use workflows on daily basis to manage shipments - Monitor shipment reports to ensure total customer satisfaction - Ensure timely clearance and delivery of freight to customer for Import shipments. - Ensure documents are timely sent and arrival notice communicated to destination for Export shipments. - Ensure accurate and timely client and vendor billing. - Manage intercompany invoice payments - Interact with our customers, arranging their international shipments, meeting customer service standards. - Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others). - Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements. - Understand department process flow, constantly looking for areas of improved efficiency. - Meet KPI standards, per company procedure. - Escalation of problems to Management when necessary - Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. - Adhere to the company’s 10 cultural attributes:_Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary._ Qualifications Knowledge: - Understanding transportation process of all models is a plus. - Hazardous Materials certification (preferred) Skills: - Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results. - Pro-active, strong organizational skills. - Good computer skills (Excel, Word, PowerPoint). - Fluent in English, written and spoken Education and Experience: - 2 to 3 years related experience and/or training; or equivalent combination of education and experience. Additional Information Expeditors offers following benefits - Employee Stock Purchase Plan - Training and Personnel Development Program Reporting Structure - Order Management Supervisor All your information will be kept confidential according to EEO guidelines