Company Description The Hoxton opened its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato - we did not need any persuading to make it our second home in the country. The Hoxton in Florence feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space. More about us The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Job Description: What you'll do - You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. - Deal with the coming and going of guests, making sure all bills are correct and contain no surprises. - Work with all our teams to make sure we're always busy and help with any overbooking levels. - Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to. - Assist the Front Office Manager with daily procedures. - Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges. - Ensure the safety of guests overnight whilst they are tucked up asleep. Additional Information What's in it for you - The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success. - Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. - Excellent discounts across The Hoxton and the global Ennismore family. - A competitive package and plenty of opportunity for development. - Time off to volunteer with one of our partner charities. - Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values. - An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. - Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!