PpCoinFlip is launching a new crypto retail experience in Milan (“CoinFlip Bitcoin Store”) — and we’re looking for someone who’s hungry, driven, and ready to help build something big. If you thrive in fast‑paced environments, love talking to people, and get excited about crypto and financial innovation, this role is for you. /p pYou’ll be the heartbeat of our CoinFlip Bitcoin Store: educating customers, driving sales, building relationships, and representing CoinFlip in one of our most exciting new markets. This role blends sales, customer experience, and community building — perfect for someone with hustle and an entrepreneurial mindset. /p pThe role is based in our Bitcoin Store in Milan (Porta Nuova), open Monday‑Saturday with standard shop hours. /p pThe contract may be part‑time or full‑time, depending on candidate fit. /p h3Responsibilities /h3 ul liDrive Growth Sales: Engage every customer who walks in — educate, build trust, and close the sale. Hit and exceed sales targets by generating repeat business, referrals, and local excitement. Spot opportunities for growth and take action. /li liOwn the Customer Experience: Act as the in‑store crypto expert and trusted guide. Deliver a smooth, friendly, and transparent experience every time. Build long‑term relationships that create loyal, returning customers. Provide remote customer support (phone, chat, ticketing) when needed. Collaborate with the team to improve customer experience and optimize service processes. /li liOperate with Excellence: Handle compliant and accurate transactions with care and precision. Keep the store running smoothly, organized, and visually sharp: take responsibility for opening, closing, and maintaining the store’s presentation and standards. Maintain logs of leads, follow‑ups, customer interactions, and sales activity. Carry out back‑office activities: data entry, updating records, handling requests. /li liBuild Community: Represent CoinFlip at local events, meetups, and community activities. Help establish CoinFlip as a trusted name in the Milan crypto ecosystem. Share on‑the‑ground insights to help drive strategy and growth. /li /ul h3Qualifications /h3 pAn entry‑level, motivated, sales‑driven profile with genuine passion for crypto. Previous work experience is a plus—but not required. Attitude matters most! /p ul liStrong sales motivation and a clear commercial mindset. /li liMandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc. /li liExcellent communication and interpersonal skills: you enjoy engaging with people, listening, and guiding them. /li liExcellent problem‑solving and decision‑making abilities, with a customer‑centric mindset. /li liSelf‑motivated, proactive and able to work effectively in a fast‑paced startup‑esque environment. /li liAbility to adapt to changes and embrace innovation in the evolving crypto landscape. /li liNative Italian and fluent English. /li /ul h3Nice to have /h3 ul liShort experience in customer‑facing roles (retail, customer care, telco, digital services). /li liExperience in customer support or help desk activities. /li liBackground or studies in economics, digital fields, fintech, or tech. /li liGeneral passion and knowledge of fintech and cryptocurrency. /li liKnowledge of an additional language (Russian, Mandarin Chinese) is a considered plus. /li /ul /p #J-18808-Ljbffr