Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.
We are seeking a street-smart, result-oriented candidate with B2B/SME sales and business development experience and preferably from the shipping & logistics industry. A candidate should be able to thrive and succeed in an entrepreneurial environment, not be hindered by ambiguity, competing priorities, or changing landscapes. One should be collaborative, but equally data-driven and analytical, constantly striving to expand our understanding of the metrics and industry.
You will create an understanding of the product and target market, develop your account management strategy to retain and grow shippers, win business volume, and maintain positive shipper relations by managing critical input levers.
Key job responsibilities
- Deliver positive experience to assigned shipper accounts and win volume (#Shipments and Revenue) and hygiene parameters
- Develop your individual account management strategy at a shipper-level
- Understanding and reinforcing the value proposition and creating joint business plans with shippers
- Action proactive and reactive measures on key business parameters like operations, claims, and receivables
- Follow the standard operating processes to scale the working of the function.
- Help refine the business value proposition using local knowledge, secondary research and past data
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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