Overview
A Conference and Events Sales agent will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
Responsibilities
* Maximize rooms, groups, conference and events revenue through reactive selling and commercial management techniques
* Convert customer enquiries into confirmed sales
* Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
* Convert and confirm existing opportunities to increase sales and conversions within the Team
* Focus on a consistently executed up-selling approach
* Build strong relationships with customers to fully understand their needs
* Arrange and carry out Hotel show rounds
What are we looking for?
A Conference and Events Sales agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Good organizational and administration skills
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Confident telephone manner
* High level of IT skills
* Excellent grooming standards
* Fluent Business English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Demonstrated previous experience working in the Conference and Events function
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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