ROCCO FORTE HOTELS HOTEL DE LA VILLE Roma BARTENDER Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect. Main purpose: The Bartender provide friendly, attentive, and timely service to our Guests to create an exceptional and personalised experience for each one of them. His/her main objective will be to serve our Guests in order to create such an experience that they will want to return again! Reports to: Bar Manager. Main duties & responsibilities: - Support the team in attending bar service; - Engage the Guests following Rocco Forte Hotels service standards and procedures. - Create and maintain a personalised relationship with guests in order to anticipate their needs; - Responsible of the cleanliness and tidiness of the Bar; - Responsible of the equipment and supplies assigned to perform the service; - Contribute to the achievement of economic targets of the bar. Complete knowledge of all products served by the bar; - Comply with H&S national rules and company instructions. Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background. - Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non-verbal behaviours to enhance understanding. - Personal development: Be open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Ongoing dialogue with Head of Department on own performance objectives. - Business orientation: Understand how personal objectives impacts department and hotel targets. Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. - Technical Skills: Demonstrate technical competence and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Be responsible for own actions and behaviours. Other requirements: - English knowledge equivalent to level B1/B2; - 3 years of professional experience in a similar role; working experience in well-known venues will be a plus; - A.I.B.E.S. certification is preferred; - Preferable evidence of self-development through specialized courses, conferences/workshops. We offer: - Fixed-term contract according to C.C.N.L. Settore Turismo; - Learning & development activities; - Career opportunities within Rocco Forte Hotels. - References Workplace: Hotel De La Ville, Via Sistina, 69, 00187 Roma. Contratto di lavoro: Tempo pieno Benefit: - Mensa aziendale - Parcheggio libero Orario: - Orario flessibile - Turni Tipi di retribuzione supplementare: - Quattordicesima - Straordinario - Tredicesima Esperienza: - bartender: 1 anno (Preferenziale)