CASTELFALFI *****
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Doorman
Located between Pisa, Florence and Siena, Castelfalfi is an estate set amid rolling green hills, where a medieval village meets contemporary luxury hospitality. Castelfalfi’s vision unfolds through three interconnected souls, each deeply rooted in the landscape and cultural heritage of the region: outstanding hospitality, organic agriculture and real estate development. At the heart of it all lies a genuine care for people, for spaces and for the history of the place — a sensibility that makes Castelfalfi a vibrant and welcoming community. Certified as a Great Place to Work ®, Castelfalfi reaffirms each day its commitment to people’s wellbeing, fostering an environment where authenticity, excellence and mutual care coexist in harmonious balance.
Main duties and responsibilities:
* Greet guests with courtesy and professionalism upon arrival and departure
* Open doors and assist guests entering or exiting the hotel
* Assist with luggage and coordinate with porter staff and concierge as needed
* Maintain a visible presence at the hotel entrance to ensure safety and order
* Provide basic information about the hotel, amenities, and local area
* Monitor the entrance for security concerns and report issues promptly
* Maintain cleanliness and organization of the front entrance area
* Uphold brand standards, grooming, and uniform appearance at all times
Requirements:
* Previous experience in luxury hospitality, guest services, or a similar role preferred
* Exceptional interpersonal and communication skills
* Professional demeanor with a polished and well-groomed appearance
* Ability to stand for extended periods and assist with light lifting
* Strong awareness of guest privacy and discretion
* Willingness to assist beyond defined duties when needed, and may be required to work on occasions in other departments within the Rooms Division.
* Ability to work flexible schedules, including weekends, nights and holidays when required
* Outstanding communications in English and Italian both verbally and written
* Driving Licence B
* Warm, welcoming, and attentive
* Calm under pressure and detail-oriented
* Proactive with a strong service mindset
* Team-oriented and reliable
Contractual Terms
* Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
* Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context.
Benefits
* Access to the company canteen, including on days off.
* Invitations to exclusive Castelfalfi staff events.
* Tailored training experiences based on the needs of the role and team.
* Discounts on dining, wellness, and sports activities within the resort and estate.
* Housing allowance solutions available, where applicable, for staff relocating from outside the area.
Provided Equipment
* Professional tools appropriate to the role.
* Uniforms and laundry service for operational staff.
Workplace: Castelfalfi (FI), Italy
Applicants must have the legal right to work in Italy.
This position is open to all candidates regardless of gender (as per Legislative Decree 198/2006) and in compliance with current equal opportunity regulations. Applications are also welcome from candidates of all ages and nationalities, in accordance with legal requirements.