Ph3Do you enjoy working with cutting-edge technology? /h3 h3Would you like to help shape the future of our global energy? /h3 h3Join our Team! /h3 pThe Staff Software Engineer focuses on ongoing management/maintenance of all IET Engineering DT products, services ops ensuring business continuity, enhanced productivity competitive advantage with contemporary tools. /p h3Partner with the best /h3 pThe L2 Support Lead is responsible for leading and governing Level‑2 operational support for Teamcenter and related DevOps platforms. This role ensures incident quality, SLA/KPI adherence, structured escalation management, and effective collaboration between L2 support, DevOps engineers, TechOps, Project Teams and application owners. The L2 Support Lead also plays a key role in test execution and maintaining test assets for DevOps initiatives. /p pIn this role, you will be responsible for: /p ul liOperations in Engineering area for the Teamcenter PLM ecosystem and other engineering applications. /li liOptimizing cost and quality for the support ensuring system performance availability. /li liPrioritizing and streamlining the activity considering the DEV/OPS and projects workload. /li liMaintaining a close relation with the vendors to make sure contracts are respected and fix potential deviations before they become critical for the business. /li liEnsuring that all support and performance KPI are updated and monitored as needed, improving or developing new tools. /li liProposing and executing improvement actions in incident resolution and incident prevention. /li liCommunicating regularly with the stakeholders responding to escalation and collecting feedback to optimize support. /li liSeeking for opportunities to reduce and optimize base costs, this includes support contract cost and licensing optimization. /li /ul h3Incident Support Governance /h3 ul liOwn and govern the bL2 incident (INC) lifecycle /b, ensuring timely investigation, resolution, and closure in alignment with support contracts and ITIL processes /li libMonitor INC KPIs /b (SLA compliance, backlog, inflow/outflow, aging) and validate achievement against contractual and operational targets /li liProactively bmanage incident escalations /b, coordinating with L3, DevOps engineers, and application owners to ensure rapid resolution and clear communication /li liIdentify recurring incidents and support broot cause analysis (RCA) /b activities to reduce repeat issues and improve platform stability /li /ul h3Data‑Fix Ownership Execution /h3 ul libDrive data‑fix activities /b for Teamcenter and integrated systems, ensuring: ul liProper problem analysis and scope definition /li liAlignment with application owners and DevOps teams /li liCompliance with change, audit, and governance processes /li /ul /li liCoordinate bexecution and validation of data‑fixes /b across environments (DEV/QA/PROD as applicable) /li liEnsure bpost‑fix verification /b, documentation, and closure of related incidents /li liTrack data‑fix trends to identify systemic data quality issues and improvement opportunities /li /ul h3L2 Team Task Management /h3 ul liOversee bL2 task progress and completion /b, ensuring work is prioritized, tracked, and delivered according to agreed timelines and business impact /li liFoster bstrong team collaboration /b across L2 support, DevOps, and business stakeholders to ensure smooth handoffs and shared ownership /li liAct as the bprimary coordination point /b for L2 workload balancing and operational readiness /li /ul h3DevOps Test Support /h3 ul liProvide hands‑on bsupport for test execution /b related to DevOps initiatives, including defect validation, regression testing, and release readiness activities /li libManage and maintain the Teamcenter master test list /b, ensuring test cases remain current, traceable, and aligned with application changes and releases /li liSupport DevOps teams during UAT, hyper care, and post‑release stabilization phases /li /ul h3Tooling, Access Administration /h3 ul liManage bDevOps team accounts and access /b across enterprise tools and platforms, including: ul liFieldglass (resource onboarding/offboarding) /li liVDI environments /li liServiceNow (INC, access, and support workflows) /li /ul /li liEnsure compliance with enterprise governance, audit, and access control policies /li liEnsure access requests from end users are reviewed and processed in accordance with set policies and procedures. /li /ul h3Continuous Improvement Mindset /h3 ul liDemonstrate strong bproblem‑solving skills /b with a structured, data‑driven approach to operational challenges /li liExhibit bcuriosity and continuous‑learning mindset /b, proactively identifying opportunities to improve support processes, automation, and quality /li liDrive operational improvements aligned with ITIL best practices and DevOps principles /li /ul h3Fuel your passion /h3 pTo be successful in this role you will /p ul liHave a bachelor's degree from an accredited university or college. /li liProven experience in bL2 application support /b within a DevOps or PLM/Teamcenter environment /li libITIL certification /b (Foundation or higher) bor /b bGB certification /b /li liStrong working knowledge of bServiceNow incident management /b and KPI/SLA tracking /li liExperience supporting enterprise engineering platforms (Teamcenter preferred) /li liHave a minimum of 5 additional years of experience in Systems Administration. /li liPossess domain knowledge of TC PLM infrastructure components and TC PLM data model and IET implemented process. /li /ul h3Work in a way that works for you /h3 pWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: /p ul liWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive /li /ul h3Working with us /h3 pOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. /p h3Working for you /h3 pOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: /p ul liContemporary work-life balance policies and wellbeing activities /li liComprehensive private medical care options /li liSafety net of life insurance and disability programs /li liTailored financial programs /li /ul h3The Baker Hughes internal title for this role is: Engineering Senior Specialist - Applications and Software /h3 /p #J-18808-Ljbffr