About this job opportunity Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. What makes this role exciting This role combines technical payroll expertise, leadership skills, and a commitment to process improvement in a dynamic, client-focused environment. LI-AP1 LI-HYBRID Main Responsibilities Team Leadership and Supervision - Lead, mentor, and motivate a team of payroll professionals, ensuring their development and performance - Conduct regular one-on-one meetings, performance reviews, and team check-ins - Guide on complex payroll issues and ensure the team adheres to company policies and legal requirements - Provide payroll system training and guidance on annual updates to the new team members Payroll Operations: - Oversee the end-to-end payroll process, including data collection, processing, reporting, and reconciliation. - Ensure the accurate & timely completion of Italian payrolls. Client and Stakeholder Management: - Act as a point of escalation for client queries, ensuring issues are resolved promptly and professionally. - Foster strong relationships with clients, ensuring satisfaction and retention - Attend monthly client calls and follow up on queries. Process Improvement and Compliance: - Continuously review payroll processes to identify inefficiencies and lead improvements. - Stay updated on changes in payroll legislation and industry trends, ensuring compliance - Utilize analytics to review team member and client performance and lead improvements where required - Ensuring clients and team members work in line with agreed calendar deadlines Experience needed for this role - Proven experience in managing an end-to-end Italian payroll process within a bureau environment. - Knowledge of payroll systems, regulations, and best practices - Strong analytical skills and attention to detail, time management and multi-tasking skills - Proactive, solution-oriented approach to challenges, with the ability to share information and interact positively with others - Excellent interpersonal and communication skills, with the ability to liaise effectively with clients and stakeholders. - Client-focused mindset with a commitment to delivering exceptional service. - Leadership experience, with a track record of managing and developing teams (although we will consider experienced payrollers looking to move into a supervisor role) - Passion for continuous learning and staying updated on payroll trends and legislation - Any diploma in payroll management is advantageous About you and Our core values - Taking ownership, working with integrity and respect - Being a team player is key to our culture - Solution and customer focused - Great initiative with the goal for excellence in achieving results - Dedicated to developing and always looking for continuous improvements - Be creative, be committed, be engaged and enjoy what you do Italy Package and Benefits - Competitive Salary - Competitive vacation allowance - Calm app - EAP - Employee Referral Program - WFH Allowance - Ticket Restaurant contribution - Paid Volunteering days - CloudPay NOW - Bereavement Leave CloudPay is committed to being an equal opportunities employer. The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.