Job Title
A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders.
Key Responsibilities
* Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs.
* Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities.
* Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking.
* Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders.
* For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product), and pre-launch setups like Dispatcher/Cortex access, Dolphin configuration, and QR code migration.
* Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements.
Required Qualifications
* 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar.
* Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba.
* Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex.
Preferred Skills
* Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity.
* Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce.
* Excellent communication for huddles, stakeholder connects, and national calls.
Basic Qualifications
* 1+ years of sales experience
* Bachelor's degree
Preferred Qualifications
* Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
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