Area Manager – Italy, Spain, Portugal, GreeceAs an Area Manager, you will hold full leadership responsibility for the commercial results, customer experience and overall profitability of the stores within Italy, Spain, Portugal and Greece. You will implement global and regional strategies, delivering elevated collection presentation and operational excellence, positioning the brand as a market leader in your region.In this role you oversee the strategic planning and execution of all sales‑driving and operational activities, ensuring each store delivers a consistent, inspiring brand experience aligned with company standards. You work closely with Store Managers to analyse performance, identify opportunities and drive continuous improvement across your portfolio.A central part of your mission is to cultivate a people‑first culture. You build strong, high‑performing teams by providing coaching, development and clear leadership to ensure your stores deliver exceptional service and achieve sustainable, profitable growth.Key ResponsibilitiesSales and Financial Performance – Accountable for the commercial success of the area, analysing performance data to identify opportunities and risks and ensuring the delivery of strong financial performance. Lead the execution of sales strategies and implement cost‑control measures.Customer Experience – Champion a customer‑first mindset, ensuring exceptional service across all stores and monitoring benchmarks to maintain leadership in customer experience.Operational Management – Oversee daily operations across multiple stores, ensuring consistency, efficiency and compliance with standards. Collaborate cross‑functionally to implement staffing structures, optimise store layouts and uphold audit criteria.Team Leadership and Development – Lead and develop Store Managers, fostering a high‑performing inclusive culture and guiding the team through the employee lifecycle.Compliance and Safety – Ensure all stores comply with health, safety and legal regulations, leading efforts to minimise stock loss and operational risk.Qualifications & ExperienceBusiness Acumen – Understand the retail landscape and make resourceful, data‑informed decisions, balancing priorities for sustainable results.Dedication to Excellence – Foster a culture of continuous improvement, encouraging a mindset focused on value creation.Customer Centricity – Keep a pulse on customer and user needs, industry trends and best practices.Operational Excellence – Demonstrate ability to oversee and continuously improve operations through strategic planning and resource management.Communication – Communicate clearly and effectively to diverse audiences, give and receive feedback constructively and represent the brand confidently.Language & Travel – Fluent in English, strong verbal and written communication skills, willingness and ability to travel extensively (up to 80% of the time).Additional InformationThis is a full‑time permanent position based in Milan, Italy.BenefitsEmployees receive a 25% staff discount on all H&M Group brands in stores and online. They are also included in the H&M Incentive Program. Additional benefits for Italy‑based colleagues include: €6 meal vouchers for office days with a minimum of 6 hours worked and access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life.Inclusion & DiversityAt H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams consist of a variety of people who share and combine their knowledge, experience and ideas. Diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we relate to colleagues and customers globally.#J-18808-Ljbffr