Fluent level of Italian and English is required. You have a valid Driver license. Please submit your CV in English. YOUR MISSION Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention. YOUR GOALS Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives. WHAT WE ARE LOOKING FOR 3-5 years experience in a customer-facing, field-based role. A business-related degree would be desirable but is not essential. Analytically minded with great attention to detail. Strong networking, relationship building, and interpersonal skills. Excellent commercial negotiation and presentation skills. Familiarity with CHEP’s value proposition. Supply Chain Mapping experience. Excellent negotiation skills with demonstrable examples of success. Experience working with financial measures and KPIs. Team player with the ability to work on own initiative. WHAT WE OFFER Attractive salary plus annual bonus based on performance. Company car. Flexible working with a hybrid model. Opportunity to participate in the Brambles share programme. Monthly webinars on topics like Technology, Supply Chain, Mental Health, etc. Get a referral bonus by sharing the best talent around you. A personal growth plan focused on training and coaching, within an international organization that maintains a family business atmosphere. J-18808-Ljbffr