About Us Guild Living is committed to redefining the experience of aging by creating vibrant and independent living environments for seniors. We believe in providing a space where residents can thrive physically, mentally, and emotionally. Our dedicated staff is trained to listen, understand, and anticipate the unique needs of each resident, offering a variety of activities to nurture body, soul, and mind. Guild Living is on a mission to revolutionize the concept of aging, ensuring everyone enjoys an active, rich, and fulfilling longevity, which we proudly call FULL-GEVITY. Job Summary: As the General Manager for Guild Living Torino, you will play a pivotal role in overseeing the operations of our 44-residence facility. This position combines the responsibilities of a General Manager and the personalized approach of a senior living community. We are seeking an experienced leader with a background in hospitality or senior living management. Italian fluency is required, and EU work eligibility is a must. Key Responsibilities Strategic Leadership: - Develop and implement strategic plans that align with Guild Living's mission and brand values. - Stay informed about industry trends, ensuring the facility remains at the forefront of senior living innovations. - Translate Guild Living's vision into actionable strategies for the Torino location. Operational Excellence: - Execute operational plans to enhance resident satisfaction, financial performance, and market presence. - Hold the leadership team accountable for the successful implementation of operational strategies. - Innovate and experiment with new ideas to enhance the living experience for residents. Sales and Community Engagement: - Collaborate with the Sales and Marketing team to develop community-specific strategies to attract residents. - Identify opportunities to engage with the local community and align activities with Guild Living's ethos. Data Analysis and Performance Management: - Analyse relevant data, including financial performance and resident satisfaction, to drive decision-making. - Proactively respond to market changes and ensure the facility operates within budgetary guidelines. Team Leadership and Development: - Cultivate a high-performance team, fostering a positive and innovative work environment. - Provide coaching and feedback to the leadership team, ensuring continuous improvement. Employee and Resident Relations: - Ensure fair and respectful treatment of all employees and residents, promoting open communication. - Celebrate employee and resident successes and collaborate with HR to enhance engagement. Public Relations and Brand Management: - Interact with residents to gather feedback, recognizing outstanding service and addressing concerns. - Anticipate resident needs to provide exceptional service and maintain a positive public image. Policy and Compliance: - Ensure compliance with legal, safety, and Guild Living brand standards. - Conduct regular quality assurance audits to maintain high standards and provide necessary training. Qualifications: - Experience: 3-5 years of management experience in senior living or hospitality. - Language Skills: Fluent in Italian, with effective communication skills in English. Speaking skills in German represent a plus. - Leadership Abilities: Strong leadership skills, with the ability to inspire and lead a diverse team. - Strategic Thinking: Proven ability to develop and execute strategic business plans. - Industry Knowledge: Familiarity with the senior living industry and a passion for redefining aging. How to Apply: Salary: €55,000.00 - €60,000.00 per year Experience: - hospitality: 3 years (required) Language: - English (required) Work Location: In person