Job ID : 37199
Location : Milan : 259 / 265 Viale Monza
Position Category : Business Development
Position Type : Employee Regular
Responsibilities
1. Role purpose: Manage an array of existing accounts (large / strategic) and build the client base in order to achieve high sales targets. Build key customer relationships, identify business opportunities, negotiate and close business deals within defined geographical locations, sector, service and to act as a role model / ambassador for both the LR values and leadership behaviours.
2. Work with the Service Delivery team management to develop and deliver the strategy and to achieve the objectives; to grow market share of Inspection services, in line with agreed business plans, strategies and budgets.
3. Develop international relations for several Key-Accounts, further enhancing collaboration.
4. Support, coach and mentor (junior) Sales and Service Delivery Support staff, helping them in client interactions, meetings / calls, tenders and providing commercial support to them
5. Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions.
6. Develop, analyse and report on market intelligence and undertake horizon scanning to develop a thorough understanding of the business environment (Customer's strategy, competitors, product performance, geopolitical environment etc). Provide recommendations to internal teams to enhance business performance. Invite feedback and build plans based on feedback to improve LR performance to meet area business plans.
7. Follow up leads received from technical delivery / Service Delivery Support teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.
8. Determine clients’ future needs and provide detailed client feedback to relevant departments with regards to product requirements and enhancements. And ensure internally that adequate follow up to client takes place.
9. Develop and lead the execution of a Sales and CRM plan in country / area, to meet or exceed Inspection’s business objectives (Budget Income and Margin). Prepare, maintain and monitor