A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER
About Us
Deutsche Post DHL (DPDHL) è il fornitore di logistica del mondo con quasi 600.000 dipendenti dislocati in più di 220 Paesi e territori. DHL Global Forwarding, Freight (DGFF) è la divisione di DHL specializzata nei trasporti internazionali, in particolare nel trasporto aereo, marittimo e stradale. Siamo leader nelle spedizioni aeree e secondi per il servizio via mare. Come DHL Global Forwarding Italy contiamo 15 Station dislocate su tutto il territorio italiano e 4 reparti Gateway, con oltre 600 collaboratori altamente qualificati. In DGF il core business sono le spedizioni, ma le persone sono la nostra passione. L’innovazione e la diversità sono parti integranti della nostra cultura.
Offriamo ottime opportunità di crescita personale e di sviluppo professionale.
Possiamo dire che siamo veramente un “Great Place to Work”!
Customer Sales Support Manager
Coming by locations in Verona, Venezia, Bologna, Firenze, Civitanova Marche we are looking for a Customer Sales Support Manager.
Key Tasks
* Support the administration of televendor plans and inbound/outbound call processes for small and medium accounts, responding to client requests, understanding needs, providing information, promoting and selling products/services up to sale completion.
* Assess client needs and propose alternative solutions based on DHL offer knowledge; primarily handles routine situations but can adapt to specific cases deviating from scripts/programs, supported by IT systems.
* Enter and retrieve data through IT insertion systems and other relevant applications, creating and updating databases to improve access and organization of information needed for televendor activity.
* Prepare implementation plans and execute commercial campaigns to support customer acquisition and loyalty programs.
* Write scripts and guides for calls, create practical aids, reference guides and communication tools to support the effectiveness and performance of the televendor team.
* Compile and publish internal knowledge base content, document and update procedure changes.
* Understand the impact of communications on business metrics, intervene to correct recurring or less obvious problems in systems and processes, making small improvements in compliance with defined standards.
* Actively contribute to cross‑departmental project management, providing operational, analytical and planning support.
Requirements
* Excellent knowledge of AFR and OFR products and DGF services.
* Strong analytical skills and sales aptitude.
* Good managerial skills (people, process, leadership and work flow).
* Strategic vision, knowledge of shipping industry, result orientation and attention to detail.
* Excellent communication and negotiation capability, strong problem‑solving attitude.
* Good knowledge of English.
* Ability to identify threats and opportunities, introducing best practice to ensure continuous improvement and higher productivity.
Why join our DHL team
In DHL Global Forwarding, you will be part of a team that promotes respecting all collaborators, society and environment as a common guiding principle.
DHL Global Forwarding pays close attention to equal opportunity, considering qualified candidates without regard to race, color, religion, disability, sexual orientation, gender identity, and all protected categories.
You will have the opportunity to interact with colleagues worldwide and experience the unique international spirit of DHL.
We provide benefits and programs to support time management at work and outside, guaranteeing a healthy work‑life balance. DHL offers competitive remuneration, incentives and bonus plans.
Next Steps
"Apply now!" Upload your CV online and complete the profile and pre‑screening questions.
If your CV is selected in the final selection stage, you will receive an invitation to interview and your HR Business Partner will keep you updated on all details.
More About Us
We look forward to receiving your application. If you want to discover more about DHL, visit its website www.dhl.com/it-it/home/global-forwarding.html
CONNECTING PEOPLE. IMPROVING LIVES
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