Adone Conseil is a consulting firm created in Paris in 2007, it assists major actors in the luxury and retail sectors, in their digital transformation projects. During its recent expansion, in 2019, Adone Conseil opened its Geneva subsidiary and in 2021, another one in Milan! Are you looking forward to a new challenge? Do you have an appetence for technological innovation? Join Adone Conseil's subsidiary in Milan as an IT Consultant, you will work for our clients as part of a project team member on subjects related to E-commerce, Data Management/BI, Supply Chain Management, and more. You will participate in our clients' digital transformation (from the analysis of IT needs to the implementation of tailor‑made solutions) by optimising business processes and their governance. Job Description Your role :Coordinate incident and problem management, ensuring smooth collaboration between support and technical teams and timely resolution of issues. Define, implement, and maintain operational processes and procedures to guarantee the stability and reliability of the headless platform in day-to-day operations. Ensure service availability and performance by tracking KPIs and coordinating corrective actions when needed. Work closely with development teams to support the transition of new features into production. Oversee support activities and service delivery, ensuring SLAs are met and service quality is continuously improved.