Ph3Service Support Engineer /h3 pJoin to apply for the bService Support Engineer /b role at bEutelsat /b /p pBe part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. /p pAs a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air, and also deliver broadcast television channels and packages, transmitting vital news reports around the world. /p h3Why Eutelsat? /h3 ul liCommitment to Diversity Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. /li liWays of Working That Drive Us: As "One Team" we work collaboratively towards shared goals with customer-centricity, respect, and inclusivity as our guiding principles. /li liSustainability at Our Core: At Eutelsat, sustainability is woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth – both on Earth and in space. /li liWork-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. /li /ul h3What You’ll Do /h3 ul liCoordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team. Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations. /li liProactive analysis system and service performances, to identify anomalies which lead to poor performance. /li liEnhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders. /li liFocus on analyzing and mitigating early life service failures to improve customer experience. /li liEnsure fluid communication with the various cross functional teams on technical investigations and developments. /li liSupport the User Terminals and other L3 teams with the release process: preparation, execution, and documentation. /li liKeep automation at the forefront of all activities. /li /ul h3What It Takes /h3 pResilience, and multitasking capabilities. /p pMS or equal in Telecommunications or similar. /p p2-3 years in operational domain and experience in service support will be a strong plus. /p pExcellent verbal and written communication skills. /p pExperience with: /p ul liInternet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) /li liSSH, scripting language, Python. /li /ul h3What We’d Love /h3 ul liExperience with radio link layer. /li liKnowledge of Network Monitoring System (e.g. Dataminer, Grafana, Nagios) is a strong plus. /li /ul h3Where You’ll Be /h3 pTurin (IT) or London (UK). This role includes on-call rotation and traveling mainly in EU. /p h3EEO Statement /h3 pThe Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). /p pThis role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams. /p h3Senioriy level /h3 pEntry level /p h3Employment type /h3 pFull-time /p h3Job function /h3 pTelecommunications /p /p #J-18808-Ljbffr