PAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, HM, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. /ppFor our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. /ppstrongWhy you should join the Adyen Account Management team /strong /ppAt Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. /ppWe are looking for a proactive and adaptable Account Manager to join our team in Milan. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. /ppAs an Enterprise Key Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role. /ppstrongWhat You’ll Do: /strong /pulliRelationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones /liliCommercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts /liliStrategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories /liliProject management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts /liliFeedback: Be the voice and champion for your customer internally and serve as a feedback loop /li /ulpstrongWho You Are /strong: /pulliWe are looking for a range of experience levels: from 4-7 years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role /liliEnjoy engaging others and developing strong working relationships at all levels of management /liliPassionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions /liliSkilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals /liliComfortable synthesizing complex data sets and using data to tell a story /lilistrongYou have full professional written and verbal proficiency in Italian and English. /strong /liliExcited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results /li /ulpstrongAdditional points: /strong /pulliThis role is based out of our Milan office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. /liliDomestic and international travel required /li /ulpstrongReady to meet us? /strong /ppIf you are excited about this role, apply by clicking the link below. We can’t wait to meet you! /ppstrongOur Diversity, Equity and Inclusion commitments /strong /ppOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. /ppStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! /ppstrongWhat’s next? /strong /ppEnsuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. /ppThis role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. /ppCreate a Job Alert /ppInterested in building your career at Adyen? Get future opportunities sent straight to your email. /ph3Apply for this job /h3p* /ppindicates a required field /ppFirst Name * /ppLast Name * /ppPreferred First Name /ppEmail * /ppPhone /ppResume/CV /ppEnter manually /ppAccepted file types: pdf, doc, docx, txt, rtf /ppEnter manually /ppAccepted file types: pdf, doc, docx, txt, rtf /ppLinkedIn Profile /ppWebsite /ph3Demographic Survey - Italy /h3pemDisclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the /ememApplicant Privacy Policy /em em. /em /pp*At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive. /ppWhat is your gender identity? Select... /ppHow old are you? Select... /ppDo you identify as a member of the LGBTIQ+ community? Select... /ppDo you have caregiving responsibilities* such as childcare, eldercare or disability care? Select... /ppDo you identify as having a mental or physical health condition? Select... /ppDo you identify as neurodiverse (eg Attention Deficit Disorder, Dyslexia, Autism Spectrum Disorder)? Select... /ppDo you consider yourself part of an under-represented group? 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