Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. Join Leica Biosystems in a dynamic and strategic role that goes beyond traditional service operations. As a Commercial Service Specialist, you will play a key part in expanding our service contract business by aligning closely with customer needs and collaborating across departments including Sales, Service, Credit, and Tender Teams. This is more than a support role—it's a growth opportunity where your commercial acumen, communication skills, and customer-centric mindset will directly contribute to revenue generation Workplace: office in Buccinasco (Milano). At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. In this role, you will have the opportunity to: - Drive commercial initiatives by promoting warranty conversions, contract renewals, and upgrades. - Prepare and send service contract renewal quotations 2-4 months before expiration. - Follow up on outstanding quotations and repair service offers. - Manage incoming requests for quotations, purchase orders, order changes, billing, and service inquiries from customers and dealers. - Register purchase orders and quotations in SAP, and track order fulfillment. - Utilize SAP to access customer data, stock status, and order updates, and to process changes. - Collaborate with internal teams to ensure seamless service delivery and customer satisfaction. The essential requirements of the job include: - University's degree or High school diploma with some years of experience. - A previous working experience within customer care or service operations - Good knowledge of MS Office packet and SAP - Fluent Italian and good knowledge of English It would be a plus if you also possess previous experience in: - Proven commercial skills Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.