For our client we are looking for a Customer Account Manager.
Responsabilità
Main Responsibilities
* Act as day-by-day main contact for each Customer, providing timely responses to their needs;
* Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
* Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
* Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
* Organize periodic visits at Customer, together with the relevant Technical Representative;
* Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
* Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
* Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements.
Profilo
Essential Knowledge & Experience
* Bachelor/Master degree in Engineering;
* At least 8 years’ experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department;
* Fluent English.
Requested Skills
* Customer orientation;
* Availability to travel frequently or stay abroad for a medium/long period;
* Ability to work in team.
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