LHH For our client we are looking for a Customer Account Manager. Responsabilità Main Responsibilities - Act as day-by-day main contact for each Customer, providing timely responses to their needs; - Understand Customer operations and needs, to identify the proper level of service performances to be monitored; - Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; - Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; - Organize periodic visits at Customer, together with the relevant Technical Representative; - Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; - Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; - Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements. Profilo Essential Knowledge & Experience - Bachelor/Master degree in Engineering; - At least 8 years' experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department; - Fluent English. Requested Skills - Customer orientation; - Availability to travel frequently or stay abroad for a medium/long period; - Ability to work in team. LI-CR1 «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.» Settore: Ingegneria Ruolo: Ingegneria/Progettazione