LocationMilan - Main Office Employment TypeFull time DepartmentDeliveroo Cost Center Hierarchy Europe Italy Commercial Italy Commercial Italy The Enterprise Account Management team is the strategic engine of Deliveroo Italy. We don't just "manage" relationships; we own the P&L; of Italy's most iconic restaurant brands. As Deliveroo scales, we act as Strategic Consultants, leveraging deep-dive data analytics and industry foresight to transform our partners' delivery operations into high-growth revenue machines. We are a high-octane, data-obsessed group of problem solvers who thrive on cross-functional collaboration and the "win-win-win" philosophy. Key Responsibilities Strategic Growth Ownership: Define and execute the joint business plans for a portfolio of national brands, focusing on GMV (Gross Merchandise Value) growth and market share expansion. Data Storytelling (Looker & Excel): Beyond just "generating reports," you will translate complex datasets into actionable growth levers. You'll use Looker to identify "leaks" in the conversion funnel and present these insights in high-stakes Quarterly Business Reviews (QBRs). Performance Optimization: Consult on "Operational Excellence" by analyzing prep times, "rider wait" metrics, and "order inaccuracy" to improve the Customer Satisfaction Score (CSAT) and partner profitability. Cross-Functional Orchestration: Act as the "CEO" of your accounts, leading initiatives across Marketing (bespoke campaigns), Operations (logistics efficiency), and Product (API integrations) to ensure a seamless 360° partner experience. Expansion & Activation: Partner with the Operations team to lead the "Go-Live" strategy for new brand entries (e.g., Five Guys or Popeyes), ensuring 100% operational readiness from day one. Requirements Experience: 3+ years in a high-growth environment (SaaS, FMCG, Consulting, or FoodTech). Experience managing complex, multi-stakeholder accounts is a must. Analytical Rigor: You are "fluent in data