Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, France, Spain, Portugal, Switzerland, Morocco, Egypt, and Turkey.Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world.With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe.Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travelive planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support.About the Role: As a QA Support Agent, you\'ll play a key role in ensuring our Final Travel Documents are accurate and client-ready before being sent.You\'ll review, verify, and manage documents, working closely with our Support and Operations teams to maintain our high standards.Key Responsibilities: Review Final Travel Documents (itineraries, confirmations, vouchers) for accuracy and consistencyFlag and correct errors, formatting issues, or missing infoImplement QA procedures and contribute to documentation improvementsHandle urgent or last-minute client-related document updatesMaster Travelive destinations, services, and itinerariesMaintaining organized communication via email and various channelsOverseeing client itineraries and documents and ensuring prompt deliveryOffer travel solutions based on client requirements and resolving issues effectively and quicklyAssist with generating weekly and monthly reports to the Director of Customer SupportWhat we are looking for: Excellent command of English (written and verbal)Exceptional attention to detail and organizational skillsAbility to work under pressure and meet tight deadlinesStrong communication and problem-solving skillsPrevious experience in travel operations, support, or quality assurance is a plusComfortable working with travel-related software and Microsoft Outlook, ExcelWhat we offer: A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry.Friendly and professional working environment.An international and diverse work atmosphereContinuous opportunities for career progressionOnly applications submitted in English and with a cover letter will be considered. Interviews will be conducted in English.Travelive seeks individuals interested in long term career and growth prospects and offers career and salary advancement opportunities.Travelive is an equal opportunity employer.Star International Group Inc., TraveliveSeller of Travel Registration License # ST39252Greece Travelive S.A.Tel: +30 (210) 968-9460+30 (210) 968-9461Italy Milan, Italy 201211st & 3rd floorCroatia Hektoroviceva ulica 2, Grand CentarFrance Paris, France 75001Spain Madrid, Spain 28046Tel: +34 608925464Morocco M Avenue ProjectTurkey#J-18808-Ljbffr