Ph3bAbout OSL /b /h3pOSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments. /ph3bKey Responsibilities /b /h3ulliOwn the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization. /liliDesign and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale. /liliAct as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution. /li /ulh3bWho We Are Looking For /b /h3ulli3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry. /liliProven ability to build, optimize, and manage complex operational processes (SOPs). /liliExceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance /li /ul /p #J-18808-Ljbffr