Job Description - Front Office Agent (HOT0C6XP)
Job Number: HOT0C6XP
Work Locations
Hilton Rome Eur La Lama Viale Europa 287 Rome 144
Job Overview
A Front Office Agent takes part in daily Front Office operations and works with customers and Guests. The role involves demonstrating abilities to work in the hotel management sector.
Responsibilities
Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Qualifications & Requirements
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Knowledge of OnQ System
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule
Full-time
Brand: Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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