Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.
For our boutique in Milano Rinascente we are looking for a Client Advisor available to work full-time
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities :
Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
Assist customers accordingly with Etro selling ceremony
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Ensure the achievement of the Store goals, enhancing and developing the business
Build and strengthen relationships with customers by developing CRM strategies
Establish good group dynamics, through efficient communication
Contribute to manage the visual display of the products in accordance with Etro visual guidelines
Help ensuring the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Etro standards and policies
Key Requirements
Deep passion for fashion and luxury
Experience in a similar role within fashion retail companies
Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
Ability to adapt to different customers
Team-playing attitude
Strong communication skills
Ability to work in a dynamic environment
Fluent in english. Another language is a plus (Arabic speaker)