At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor. Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home. Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Agent (M/F/d) to bring the essence of our A-ROSA experience to life in this stunning setting. Benefits: - Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation - Staff house in the middle of the center of Saló - Canteen and breaks - High level learning activities - Food&Beverage discounts - Family&Friends discounts in the Resort - Discount on SPA services - strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade) - Career opportunities in a successful and international group. Responsibilities: - You work in the early and late shift at reception (in exceptional cases also in the night shift). - You ensure the best possible guest service within your department, taking into account special guests. - You will familiarise new trainees and interns and be their first point of contact during the induction period. - You actively support all processes at reception and take on general front office tasks - You accept complaints and claims and are responsible for handling them confidentially. - You are jointly responsible for compliance with credit guidelines. - You inspire our guests with enthusiasm for the hotel's products and actively offer them. - You convey the A-ROSA holiday feeling to guests at all times Requirements: - Completed training as a hotel specialist and / or relevant professional experience - A positive charisma and enthusiasm that you can convey to your guests and colleagues - A high level of initiative and sales talent - Italian and English confidence are mandatory. German language skills are also required (minimum B1) - Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility and team working skills are a must - Legal right to work in Italy