Overview The Team: Italy is a key focus territory for Deliveroo, partnering closely with commercial, operations and marketing to deliver results for customers. Regional teams present a major growth opportunity and we are building a team of commercially savvy, entrepreneurial individuals to fulfil our potential. The role: Reporting directly to the Regional Manager, the City Manager is an important member of the Italian Commercial team. You will build relationships with restaurant partners in your area, improve our customer proposition, and identify ways to sustain fast growth. This role is based in Genova or a nearby city. What you''ll do Be the local expert for your city (or cities): knowing the restaurant industry and being the face of Deliveroo in the area. Draw insights from data to improve our customer proposition neighbourhood by neighbourhood. Account management for top restaurant partners, leading negotiations and optimising partner performance for growth on the Deliveroo platform. Collaborate with the local account manager to grow local hero brands. Identify and sign up new and top local favourites to Deliveroo and set them up for success. Map out the local sales strategy, identifying value proposition gaps to close and areas to focus on. Understand and improve our customer offering in the area through local knowledge, including improving selection and restaurant operations, and working on the area''s strategy plan with the Regional Manager and relevant teams. Maximise marketing opportunities in the area by encouraging restaurant participation. Requirements 3-4 years of proven experience in account/relationship management, sales or strategy roles. Results- and target-oriented. Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement. A mix of field-based (2-3 days per week) and office/home working. Strong relationship-building and communication skills (face-to-face, phone or email). Why Deliveroo? Our mission is to transform the way people shop and eat by connecting consumers, restaurants, shops and riders. We are a technology-driven company at the forefront of a rapidly expanding industry. We move fast, value autonomy and ownership, and we welcome new ideas. Workplace & Diversity Deliveroo values a diverse, inclusive workplace. We recognise that some candidates may require adjustments to apply or participate in the interview process. If you require any adjustments, please let us know so we can provide an equitable opportunity to succeed. Location Genova or nearby city Employment Type Full time Location Type Hybrid Department Commercial J-18808-Ljbffr