PAs the Product Manager Service (PM), the core mission is to shape and support Service Offerings that are practical, sustainable, and aligned with customer needs. Collaborate across the organization to define these offerings, understand the Solution Context, and outline the Service Vision Roadmap, with a strong focus on Digitalization and Features necessary for success. The focus spans Service Pricing, Service Margin, Spare Parts, Service Kits, Service Contracts, and future Digital Services within the Belimed Digitalization Portfolio. Engage with Service Leaders globally, liaise with the Global Product Manager, Equipment, Connectivity, Consumables, and other stakeholders—this role is about making it happen beyond the local team. /ppbTasks Responsibilities /b /ppThe Product Manager ensures a full Global Service Offering and the profitable growth of the Service Business in their area of responsibility, together with the Service Business Development Manager. /ppbProduct lifecycle management /b /pulliProduct Launch / Phase-in: Collaborate with Product Management, RD, and Marketing to ensure all service relevant aspects are addressed during product launch. Create service documentation, training materials, and support resources. /liliProduct in Market: Manage changes in spare parts and service kits, own spare part pricing strategy, manage service kits (creation, content, pricing), ensure data documentation, support service training, and manage end-of-service communication and phase-out related to equipment lifecycle. /li /ulpbDigitalization / Remote Service /b /pulliBe the point of contact for new SmartHub features for the Service business. /liliLink to PM Connectivity for backlog creation and integration in PI-planning. /liliRefine remote service processes and roll out within SteelcoBelimed organization based on market readiness. /liliParticipate in Program Increment (PI) Planning, set PI objectives for Service, and ensure successful implementation. /li /ulpbCustomer Experience /b /pulliMeasure and analyze service performance, implement data-driven improvements to meet KPIs. /liliMaintain regular contact with customers to understand needs and build relationships. /liliDevelop and execute service sales and training initiatives, and collaborate with Marketing on service portfolio initiatives. /li /ulpbService offering /b /pulliConduct market research and competitor analysis to identify trends and opportunities. /liliWork with Business Development to gather customer needs and translate them into new service products. /liliImplement standardized contract offerings, develop pricing strategies based on TCO, and create harmonized quotation templates across geographies. /liliDesign initiatives to boost service sales and maintain documentation of offerings, training, and resources. /li /ulpbStrategic projects /b /pulliSupport integration to form a unified SteelcoBelimed Service unit. /liliPosition Service as a driver for profit within the organization. /li /ulpDevelop knowledge about CSSD applications and infection control norms within the service organization. /ppbSkills Competencies /b /pulliMarket and customer-oriented with a strong service mentality. /liliAnalytical and strategic thinking skills. /liliInsight into customer needs and ability to develop go-to-market plans. /liliOrganizational agility and proactive problem-solving. /liliEffective communication and presentation skills. /liliMultilingual: Business fluent in English and/or Italian; additional languages are a plus. /li /ulpbEducation /b /pulliBSc or MSc in Business, Economics, or related field. /liliExperience in Project Management (Scrum, SAFe) is a plus. /li /ulpbExperience Background /b /pulliMinimum 5 years in product management. /liliExperience in the medical industry or capital equipment sector preferred. /liliWillingness to learn and adapt in a fast-evolving environment. /li /ulpuLocation: /u STEELCO S.p.A. – Via Balegante 27, Riese Pio X (TV). /ppuDepartment: /u Global Service Department /ppuType of work: /u Full-time (8:00 – 17:00) /ppuType of contract: /u Permanent /ppOnly applications with attached CVs will be evaluated. /ppInformation pursuant to EU Regulation No. 679/2016 regarding data processing. /p #J-18808-Ljbffr