The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations. Responsibilities: Communicate directly with clients, offering prompt, friendly and courteous service at all timesCoordinate with the sales department and manage all communication for group bookingsMaintain all calendars for the hotelManage all incoming booking requests from guests and reply in a timely and efficient mannerNegotiate rates and upsell rooms in the hotelsProvide daily booking updates Provide prompt and efficient service while maintaining the hotel brand standardsProcess all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed Qualifications &, Assets: Ability to work in a dynamic environmentAbility to work flexible hoursAbility to portray a professional image in line with the values of the CompanyLogical, attentive and able to multi-taskSales oriented and customer focusedFluent in spoken and written English and preferably another European languageWell-organised and possess time management skills and able to work flexible hoursSelf-motivated, able to work under pressure and adhere to deadlinesPossess outstanding administration and organizational skillsPossess knowledge of online and internet bookingsAdvanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)