Position Description: Are you an IT Help Desk Support Technician looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program in Naples, Italy. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate process or improve transparency for analytics and decision making. The CNIC N6 IT Help Desk Technician is responsible for providing network, domain, and telecom support. In this role, you will: - Address, manage, and resolve network and/or domain user trouble calls - Provide support in the implementation, installation, maintenance and update of user SIPRNet, non-classified Internet Protocol (IP) Router Network (_NIPRNet_) and telephone drops, in accordance with best practices and standards. - Support the creation and or troubleshooting of user domain accounts, to include SIPRNet and _NIPRNet_ and review/approve related request forms such as System Authorization Access Request (SAAR) - Perform site surveys and determine requirements needed to support user domain requirements, and develop the needed site survey report - Assist in the implementation, installation, maintenance and upgrades of telephone drops; assist in the installation, maintenance, and upgrade of Video Teleconferencing (VTC) endpoints; provide VTC support to users, to include VTC endpoint meeting setup and troubleshooting; in the implementation, installation, setup, maintenance and upgrades of telephones, to include Voice over Secure IP (VoSIP) - Track assignments or allocations of telecom assets, services, accounts, etc.; maintain a database used to track telecom asset assignments - Support the disposal and sanitization of systems, sub-systems, sub-components, peripherals, or any items identified to be no longer needed through the Defense Reutilization Management Office (DRMO) process - Submit Request for Changes (RFCs), and track and manage RFCs - Attend meetings in support of domain and telecom users - Develop SOPs and train users as required Qualifications: To be successful in this role, you will have: - An active DoD Secret clearance - An active DoD 8570 IAT Level II compliant certification - A minimum of 4 years' experience related to Information Technology, Cyber Security, Computer Science, or related discipline - IT related knowledge and experience particularly in providing IT helpdesk support with computers, mobile devices, Multi-Function Devices, and other IT related systems - Proficiency in Microsoft Word, PowerPoint, Excel Additional desired experience and skills: - Experience using IT helpdesk ticketing systems such as Remedy Company Overview: Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).