Ph3Overview /h3pMaternity Cover - Management System Certification Commercial Support is a fixed-term position for maternity leave replacement. The role is based in Milan, Palermo, Genova, Roma, or Casalecchio Di Reno (Italy) within the Mediterranean Africa Certification Division. /ppThe Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team by providing efficient and effective customer service, ensuring accurate record keeping, and contributing to marketing intelligence activities. /ph3Responsibilities /h3ulliCustomer Data Management: Create and maintain accurate customer records in the database; ensure customer information is current and complete; handle customer requests for account information and updates. /liliQuotation Issuance: Assist in creating and issuing quotations to customers; implement and manage simple pricing strategies in collaboration with the sales team; ensure consistency and accuracy in quotation documentation. /liliAdministrative Support: Provide support to the sales team in document preparation and data entry; maintain organized files and records related to customer interactions and quotations; collaborate with team members to streamline processes. /liliCustomer Communication: Effectively communicate with customers to gather information needed to issue quotations; ensure timely and professional responses to inquiries. /liliData Analysis and Reporting: Assist with data analysis related to customer interactions, pricing, and market trends; generate reports to support decision-making; contribute to process improvements for data analysis and reporting. /liliDocumentation and Recordkeeping: Maintain accurate records of customer interactions and transactions; document details of offers, pricing agreements, and other relevant information; ensure compliance with company recordkeeping policies. /li /ulh3Education /h3pHigh School Diploma/GED in Economics or Computer Science. /ph3Qualifications /h3ulliExcellent communication skills with the ability to interact professionally with clients and internal teams; high attention to detail and accuracy in managing client information and pricing agreements. /liliAbility to multitask and work efficiently in a fast-paced commercial environment. /liliProficiency in Microsoft Office suite (Excel, Word, Outlook), SharePoint, and other relevant business software. /liliKnowledge of company policies relating to data protection, compliance, and record keeping. /liliAlthough not always mandatory, any previous experience in business support, issuing quotations, ensuring documentation accuracy and consistency, customer service, or related fields is advantageous (including internships, part-time roles, or volunteer experience). /liliFamiliarity with RINA services is advantageous. /liliWillingness to learn about quotations to effectively support commercial, operations, and client teams. /liliBasic IT skills, including experience with customer relationship management (CRM) systems and accurate data entry. /li /ulh3Competencies /h3ulliAddress the Way: Take a big-picture view and reinterpret situations from a broader perspective. /liliBuild Network: Forge trustful relationships across departments and with external partners. /liliClient Intimacy: Understand and meet internal and external client needs and expectations. /liliEarn Trust: Consider diverse opinions and remain open to different viewpoints. /liliMake Effective Decisions: Prioritize actions, resources, and constraints. /liliManage Emotions: Recognise and regulate emotions in oneself and others. /liliPioneer Change: Embrace change and adapt to new circumstances. /liliPromote Sustainable Development: Model commitment by keeping promises. /liliThink Forward: Translate experiences into actionable future plans. /li /ulpRINA is a multinational company providing a wide range of services in energy, marine, certification, infrastructure mobility, industry, research development sectors. Our business model covers the full process of project development, from concept to completion. /ppAt RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with Italian Law n. 68/99. /p /p #J-18808-Ljbffr