Ph3Process Improvement Specialist, WW RCX - Product Lifecycle Support /h3pAt Amazon Worldwide Returns ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment. /p h3Responsibilities /h3 ul ligather seller/brand feedback by conducting seller/brand level engagement /li liconduct user research/ user testing / feedback collection for seller facing features /li lishare seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP) /li liconnect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it. /li licontinuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS /li /ul h3BASIC QUALIFICATIONS /h3 ul li2+ years’ experience in Program or Project Management with experience in stakeholder management /li liExperience with MS Outlook, Excel, and Word /li liStrong written and verbal communication skills /li liA self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind /li liProven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel /li /ul h3PREFERRED QUALIFICATIONS /h3 ul liPrior experience in seller-facing process optimization /li liPrior experience with seller/brand engagements/account managers /li liPrior experience with stakeholder management /li liExperience with data collection, analysis and reporting /li liExperience working with international teams, with an understanding of EU and US regional nuances. /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pbPosted: /b June 3, 2025 (Updated about 9 hours ago) /p pbPosted: /b September 17, 2025 (Updated about 20 hours ago) /p pbPosted: /b March 24, 2025 (Updated about 21 hours ago) /p pbPosted: /b November 5, 2024 (Updated about 21 hours ago) /p pbPosted: /b May 14, 2025 (Updated about 22 hours ago) /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr